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Netalogue has some of the world's finest e-business developers who communicate in the language
of business "plain English". Please call 0845-222-0350 to access this knowledge base.
Below are generic answers to popular questions.
How quickly could I expect to be up and running with a Netalogue Solution?
Lead times for commencing development work on new projects varies but is typically 4 weeks, during that time it is usual for us to work with you preparing the e-business solution content and finalising the website design. Whilst the precise duration of your project will depend on the complexity of your solution requirements, a basic Online solution typically takes 6 weeks so if you signed an order today you could expect to be fully operational within 10 weeks from now.
If I use Netalogue to develop our e-business solution how do we go about getting the project started and what involvement will we have whilst it is being developed?
One of our experienced e-business analysts will meet with you to discuss your requirements in detail and get a full understanding of your needs. From that meeting we will produce a detailed quotation documenting the features you require. The quotation will indicate the earliest possible start date for your project and the project duration, to proceed you need to sign the project order form and return it to us along with a development deposit which is typically 25% of the order total. Once we have received your order we will begin work on a site design (if you do not already have one prepared) which will be finalised prior to the project development start date. Once development work starts on your project we will provide you with a project area which will enable you to check your new site as we develop it, we encourage your feedback at all stages so we can quickly discuss and undertake any modifications you may require as the project progresses rather than waiting to perform a review after everything has been completed.
How much will a Netalogue solution cost?
Great e-business success stories are built on highly energised partnerships between companies and technology partners who share the same visualisation. Whilst sensible investment in worthwhile e-business solutions is always necessary, a truly worthwhile e-business solution will always reduce your operating costs and generate additional revenues in return. The cost of the solution is directly linked to the scale and complexity of your requirements. We will always provide you with a firm up front quotation relating to the number of hours your project will take to fully develop and we will never charge you for any additional time spent on your project if it takes more hours than we have quoted.
I will need to provide Netalogue with product information and images to populate the catalogue content, how will I know what format to provide this information in?
Netalogue will create a data template (usually in something simple like a Microsoft Excel spreadsheet) and setup some of your products for you. Netalogue will also provide you with the necessary information on resizing your product images for the web. If you do not have any free staff resource to prepare data and images in house Netalogue can provide a complete data and image service to get you up and running as quickly as possible.
I want to integrate my solution with our internal systems and/or some of my biggest customers purchasing systems, how and where will this work be carried out?
Before starting your project Netalogue will analyse your systems and obtain the necessary information from your customers. The integration development work will be undertaken at Netalogue’s offices and if required Netalogue engineers will carry out a site visit to install and test any software that cannot be setup remotely.
Some of my customers use an online marketplace to do most of their purchasing, will I be able to join the marketplace?
Netalogue e-business solutions have powerful inbuilt capabilities to support linking with online marketplaces. If you let us know which marketplace you wish to join we can determine how to link your website into it and will be able to quickly develop the necessary connection for you.
When I am ready to launch my new e-business website will I need to find another company to host my site?
You are free to host your new site wherever you wish, you may even have your own web server but north of 95% of our clients choose Netalogue to host their solution due to the high level of specialist support that can be provided and Netalogue’s ability to respond rapidly to any problems.
Once I have launched my new e-business web site what support and training will I receive?
Netalogue’s highly skilled and responsive in-house support team will be on hand to assist you with any queries or technical issues you might have, you will have a dedicated account manager that you can contact at any time alternatively you can get directly in touch with our support team for an immediate response to any urgent requirements. We also have an extremely easy to use extranet system for logging any requests, this will enable you to track progress on any development requests you have made and confirm your satisfaction with the work we have carried out for you.
When my new e-business web site is live will I need any additional software to manage it?
All Netalogue e-business solutions come with inbuilt admin controls that you can access via a secure login. Depending on your specific solution the admin controls will facilitate maintenance of customers, approval/rejection of new account applications, viewing/processing of orders, credit card processing (where automatic online clearance is not required), configuration of customer purchasing rules (where e-procurement add ons have been selected), product maintenance, setting up of online promotions and full web site reporting, customer registrations, product activity (inc. items not checked out) , in site searching (inc. failed searches which may indicate products you may want to stock), etc..
I have an important customer that uses SAP and they will only buy my products online if my website can link into their SAP solution, is this possible?
The Netalogue solution can link to just about any other solution to facilitate further transaction savings for both you and your customer, we frequently link our clients to solutions such as SAP, Oracle, Ariba, etc. on the request of their customers.
How will I be able to track visitors to my site?
As part of the Netalogue managed hosting service you will receive extremely detailed reports showing your sites web activity broken down by many different parameters. As well as showing you the country of your visitors it will also show you a town and city analysis so that you can track the effectiveness of any geographical marketing you have carried out. By comparing your reports you will be able to see exactly how much new traffic is coming to your site.
Will my solution soon become obsolete and need replacing?
All Netalogue e-business solutions are developed using the latest Microsoft .Net environments linking to industry standard SQL databases. This provides the best possible future proofing for your solution and will guarantee a maximum return on your investment. Due to the modular design of Netalogue solutions, regardless of whether you choose the Online or Ascend packages to begin with there is a seamless upgrade path to Plateau or the incorporation of any bespoke requirements you may have. Most customers choose to review their site every 12 to 24 months to update the appearance and add in any new beneficial functions.
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If you believe your company has a potential requirement for our one stop ecommerce solution services please call 0845 222 0350 for an informal pre-sale discussion with our ecommerce specialists.
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